Financial Institution Relationships
Because merchant services shouldn't have to consume your busy schedule, First American Payment Systems assigns a Client Relations Consultant to proactively manage the account for your financial institution. The assigned individual consults and builds rapport with your team, providing training, strategic advice, goals and other important management initiatives. Your consultant will continue to update you on campaign progress, industry news and trends, portfolio reviews and goal progress.
Here is what you can expect from Client Relations:
- Collaboration for program kick-off
- Branch training
- Marketing strategy and incentive campaign development
- Customer list generation for current account transition
- Open communication with financial institution representatives
- Program progress reviews
- Lead status reports that show the leads each branch has generated
- Campaign goal updates
Merchant Support
First American offers your customers the same personal service they would expect from you, 24 hours a day, 365 days a year. With an average hold time of 32 seconds and an abandonment rate of only 4 percent, the highly trained, in-house support team is able to handle any customer service or technical issue. More than 20% of our staff is bilingual, speaking both English and Spanish. Additionally, all representatives have access to a translator for virtually any language, free of charge to your financial institution and your merchants.
Building customer relationships is a huge aspect of business for American National Bank, and First American has demonstrated that value and importance.
—Debbie M., The American National Bank of Texas
We signed up with First American when I needed to establish a merchant processing program. Although our bank is relatively small, they have been very responsive and good to work with.
—Greg B., Horizon Bank
First American has the kind of quality payment solutions we were looking for, coupled with the level of support our customers are accustomed to.
—Linda G., Alliance Bank
Texas National is pleased to partner with one of the fastest growing electronic payment processors in the United States. We look forward to proving our customers with this new service which will streamline payment processing for their businesses. This will allow our customers to focus on further growing business.
—Marilyn V., Texas National Bank
What our clients are saying about us.
Copyright © 2010 All rights reserved. First American Payment Systems is a registered ISO/MSP of Fifth Third Bank, Cincinnati, OH
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